Booking, Cancellation, Rescheduling & No-Shows
Before booking, please read the information below about bookings, cancellations, rescheduling and no-shows. If your plans change, please let us know in advance.
Cancel or reschedule
You can cancel or reschedule online until 24 hours before your appointment starts. When less than 24 hours remain, online cancellation and rescheduling are unavailable. If you need help, please contact ON_LIA.
Online booking and appointments starting in less than 24 hours
Online bookings must be made at least 24 hours before the appointment starts. If less than 24 hours remain, please contact the salon. We will check availability and your requested service. Your appointment is confirmed only after you receive confirmation from the salon.
If you cannot attend
Please let us know before your appointment rather than miss it without notice. Contact the salon if you need help with your booking.
No-show policy
To keep appointments running smoothly and respect other clients’ time, online booking access will be restricted after three missed appointments without prior notice (no-shows). For future bookings, please contact the salon. We’ll discuss your situation with you and explain how to arrange an appointment.
Booking requests
A booking request is not a confirmed appointment. If your service requires approval, please wait for ON_LIA’s final confirmation.
Payment and deposits
Payment is made at the salon; online payment is not available on this website.
A deposit may be required for treatments lasting 3 hours or more. If a deposit is required, we will provide the details separately.
Package prices apply to cash payments only.
Need a hand?
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